2:26 PM UTC - 3:45 PM UTC (1h19min duration)
Some Promotor Plugins Experiencing Loading Issues
Our team has identified the issue and a fix has been implemented.
6:24 PM UTC - 6:59 PM UTC (35min duration)
Some Promotor Plugins Loading Slowly
We've identified the root cause of the loading issue. We have implemented a fix and are monitoring for resolution.
5:11 PM UTC - Sep 6 6:12 PM UTC (1d1h1min duration)
Intermittent error responses from Authorize.Net causing online checkout failures
The intermittent payment processing errors affecting checkout have been resolved.
Our investigation determined that the issue originated with one customer payment processor, Authorize.Net, which was intermittently rejecting otherwise valid payment requests. We also deployed an update to improve how our platform handles this type of processor-side error so affected purchases can recover more gracefully.
We have continued monitoring checkout activity and have confirmed that payment processing is operating normally. We appreciate your patience while we worked through this issue.
10:30 PM UTC - Aug 20 12:30 AM UTC (7d2h duration)
Maintenance Complete: Legacy Routing Updates
Maintenance was completed successfully. No issues currently reported.
12:00 AM UTC - Jul 31 2:00 AM UTC (7d2h duration)
Maintenance Complete: Traffic Routing Restored
All maintenance activities related to today's Microsoft Azure service disruption have been completed.
Normal traffic routing has been fully restored, and additional redirect rule updates have been successfully applied. Our team has verified that the platform is operating normally and will continue to monitor as part of our standard operational procedures.
We appreciate your patience and understanding throughout today's incident. If you experience any unexpected issues, please contact our support team so we can investigate promptly.
To provide additional transparency, we will publish a retrospective in the coming days outlining the timeline of the incident, our response, and the steps we are taking to further strengthen the platform.
2:56 PM UTC - Jul 24 2:10 AM UTC (11h13min duration)
Platform Unavailable Due to Microsoft Azure Service Disruption
All maintenance activities related to today's Microsoft Azure service disruption have been completed.
Normal traffic routing has been fully restored, and additional redirect rule updates have been successfully applied. Our team has verified that the platform is operating normally and will continue to monitor as part of our standard operational procedures.
We appreciate your patience and understanding throughout today's incident. If you experience any unexpected issues, please contact our support team so we can investigate promptly.
To provide additional transparency, we will publish a retrospective in the coming days outlining the timeline of the incident, our response, and the steps we are taking to further strengthen the platform.