VBO Tickets - System Status

VBO Tickets - System Status

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Incident history

May 2026 - Jul 2026

July

Jul 24

12:00 AM UTC - 2:08 AM UTC (2h8min duration)

Maintenance Complete: Traffic Routing Restored

All maintenance activities related to today's Microsoft Azure service disruption have been completed.

Normal traffic routing has been fully restored, and additional redirect rule updates have been successfully applied. Our team has verified that the platform is operating normally and will continue to monitor as part of our standard operational procedures.

We appreciate your patience and understanding throughout today's incident. If you experience any unexpected issues, please contact our support team so we can investigate promptly.

To provide additional transparency, we will publish a retrospective in the coming days outlining the timeline of the incident, our response, and the steps we are taking to further strengthen the platform.

4 updates
Impacted:
Original Plugin (Embedded)
Event Manager
Clover App
Mobile Event Manager
CRM
Point of Sale (POS)
Checkout (Embedded)
Single Sign On
Memberships
Subscriptions
Merchandise
Box Office
Donations
Jul 23

2:56 PM UTC - Jul 24 2:10 AM UTC (11h13min duration)

Platform Unavailable Due to Microsoft Azure Service Disruption

All maintenance activities related to today's Microsoft Azure service disruption have been completed.

Normal traffic routing has been fully restored, and additional redirect rule updates have been successfully applied. Our team has verified that the platform is operating normally and will continue to monitor as part of our standard operational procedures.

We appreciate your patience and understanding throughout today's incident. If you experience any unexpected issues, please contact our support team so we can investigate promptly.

To provide additional transparency, we will publish a retrospective in the coming days outlining the timeline of the incident, our response, and the steps we are taking to further strengthen the platform.

8 updates
Impacted:
Marketing Site
Original Plugin (Embedded)
Event Manager
Clover App
New Plugin (VBO Hosted Redirect)
Mobile Event Manager
CRM
Point of Sale (POS)
Checkout (Embedded)
Checkout (Redirected)
Single Sign On
Memberships
Outbound Emails (Transactional, Marketing, & Operational)
Outbound SMS (Transactional, Marketing, & Operational)
Subscriptions
Merchandise
Box Office
Donations

June

Jun 09

9:20 PM UTC - 9:52 PM UTC (32min duration)

Weekly Release Window (06/09/2026)

The scheduled maintenance window has been completed successfully and all planned updates have been deployed.

No service interruptions occurred during the maintenance period, and all systems remain fully operational.

Thank you for your patience and support.

3 updates
Impacted:
Original Plugin (Embedded)
Event Manager
Clover App
New Plugin (VBO Hosted Redirect)
Mobile Event Manager
CRM
Point of Sale (POS)
Checkout (Embedded)
Checkout (Redirected)
Single Sign On
Memberships
Subscriptions
Merchandise
Box Office
Donations

May

May 31

5:37 PM UTC - 6:00 PM UTC (23min duration)

Some Users Experiencing Certificate Related Issues

The certificate-related issue affecting access to certain services has been resolved. Service has been restored, and we are continuing to monitor systems to ensure ongoing stability. We apologize for any inconvenience and appreciate your patience.

2 updates
Impacted:
Marketing Site
Original Plugin (Embedded)
Event Manager
Clover App
New Plugin (VBO Hosted Redirect)
Mobile Event Manager
CRM
Point of Sale (POS)
Checkout (Embedded)
Checkout (Redirected)
Memberships
Subscriptions
Merchandise
Box Office
Donations
May 19

8:01 PM UTC - 9:38 PM UTC (1h38min duration)

Some Assigned Seating Events Unavailable

A fix has been implemented for the issue affecting assigned seating events, and the event date selector functionality has been restored. Users should now be able to proceed normally without encountering errors.

Our team is continuing to monitor the platform closely to ensure stability and confirm the issue is fully resolved.

5 updates
Impacted:
Original Plugin (Embedded)
Checkout (Embedded)
Checkout (Redirected)