VBO Tickets - System Status

Updates

• Apr 15, 2026 5:45 PM UTC

  This incident has been resolved. Icons are now rendering correctly on user devices, as confirmed by customer verification. The root cause was a failed asset upload during a recent deployment, which was remediated by our engineering team. We sincerely apologize for the disruption this caused and are reviewing our deployment process to put additional checks in place to prevent a similar issue from occurring in the future.

  Resolved
• Apr 15, 2026 5:40 PM UTC (5 minutes earlier)

  A fix has been deployed. Our team identified that the icon asset files were not successfully uploaded during a recent release and has since re-uploaded and redeployed the affected files. Icons should now be rendering correctly on devices. We are actively monitoring to confirm that the issue is fully resolved for all customers and will provide a final update once we have verified the fix.

  Monitoring
• Apr 15, 2026 5:25 PM UTC (15 minutes earlier)

  We have identified the root cause of the icon rendering issue. A recent release included a deployment step that did not successfully publish the icon asset files, resulting in icons failing to load on Old Event Manager devices. Our team is actively working on a fix and expects to have a resolution deployed shortly. We will continue to provide updates shortly.

  Identified
• Apr 15, 2026 5:10 PM UTC (14 minutes earlier)

  We are currently investigating reports of icons not rendering on Clover devices. Our team has been notified and is actively looking into the issue. We understand this may be impacting your experience and appreciate your patience while we work to identify the cause. We will provide another update shortly.

  Investigating