VBO Tickets - System Status

VBO Tickets - System Status

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Mar 16, 2026 3:22 PM UTC Resolved after 1h 12m

500 Errors on Some Pages

Impacted:
Marketing Site
Original Plugin (Embedded)
Event Manager
Clover App
New Plugin (VBO Hosted Redirect)
Mobile Event Manager
CRM
Point of Sale (POS)
Checkout (Embedded)
Checkout (Redirected)
Single Sign On
Memberships
Subscriptions
Merchandise
Box Office
Donations

Updates

  • Mar 16, 2026 4:34 PM UTC

    The elevated 500 errors previously affecting some VBO pages have been resolved and the platform is operating normally. Thank you for your patience while we investigated the issue.

    Resolved
  • Mar 16, 2026 3:56 PM UTC (37 minutes earlier)

    The elevated 500 errors previously affecting some VBO pages/users have subsided and service is currently operating normally. Our team is continuing to monitor the platform to ensure stability.

    Monitoring
  • Mar 16, 2026 3:34 PM UTC (22 minutes earlier)

    We observed elevated 500 errors affecting some VBO pages earlier. Service has since returned to normal, and our team is continuing to investigate the underlying cause to prevent recurrence. We will share additional updates as our investigation progresses.

    Monitoring
  • Mar 16, 2026 3:22 PM UTC (12 minutes earlier)

    We are currently investigating an issue causing elevated 500 errors on some VBO pages. Our team is actively working to identify the root cause and mitigate the impact. We will provide further updates as more information becomes available.

    Investigating