VBO Tickets - System Status

VBO Tickets - System Status

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Mar 14, 2026 12:13 AM UTC Resolved after 1h 33m

Checkout Page Unavailable for Some Plugin Users

Impacted:
Original Plugin (Embedded)
Checkout (Embedded)

Updates

  • Mar 14, 2026 1:46 AM UTC

    The issue preventing some users from accessing the checkout page has been fully resolved. A fix was implemented and we have verified that checkout functionality has been restored. We will continue to monitor the platform to ensure stability.

    Resolved
  • Mar 14, 2026 12:34 AM UTC (1 hour and 12 minutes earlier)

    A fix has been implemented for the issue preventing access to the checkout page, which was caused by an incorrect X-Frame-Options header configuration. Checkout functionality has been restored and we are monitoring the system to ensure continued stability. If you continue to have any issues, please email support@vbotickets.com

    Monitoring
  • Mar 14, 2026 12:23 AM UTC (11 minutes earlier)

    We have identified the cause of the issue preventing users from reaching the plugin checkout page. The problem is related to an incorrect X-Frame-Options header configuration affecting the checkout flow. Our team is implementing a fix and will continue to provide updates as progress is made.

    Identified
  • Mar 14, 2026 12:13 AM UTC (10 minutes earlier)

    We are currently investigating an issue where some users are unable to access the checkout page via the embedded plugin. This is not affecting the Box Office or POS systems. Our team is actively working to identify the cause and will provide updates as soon as more information becomes available.

    Investigating